Frequently Asked Questions (FAQ)

1. What types of home decor products do you offer?
We offer a wide range of handcrafted home decor items, including wooden artefacts, wall art, decorative Masks, and unique handcrafted pieces that add a personalized touch to any space.

2. Are all your products handmade?
Yes, all of our products are handcrafted by skilled artisans, ensuring that each piece is unique and made with the highest quality craftsmanship.

3. Where do you source your home decor items from?
We source our products from artisans in various regions, focusing on communities where traditional wooden artistry is being preserved and passed down through generations.

4. Can I customize the decor items to fit my needs?
Yes, we offer customization options on select products. Please reach out to us with your specific requirements, and we’ll work with you to create a piece that fits your style and space.

5. Do you offer international shipping?
Yes, we offer international shipping. Please check our shipping policies for details on rates and delivery times to your location.

6. How do I care for my wooden decor items?
We recommend dusting your wooden pieces regularly with a soft cloth. To maintain their beauty, use a wood conditioner or polish occasionally, and avoid placing them in direct sunlight or areas of high moisture.

7. Can I return or exchange a product?
We want you to be completely satisfied with your purchase. If you are not happy with your product, please refer to our return and exchange policy for instructions on how to proceed.

8. Are your products eco-friendly?
Yes, we are committed to sustainability. Our products are made from responsibly sourced wood, and we support eco-friendly practices in the production and packaging of our items.

9. How do I know if a product is in stock?
Product availability is shown on each item’s page. If an item is out of stock, you can sign up for notifications to be alerted when it’s back in stock.

10. Can I track my order?
Yes! Once your order has shipped, you will receive an email with a tracking number, so you can easily track the progress of your delivery.

11. Do you offer gift cards?
No, we do not offer gift cards as of now. 

12. Do you provide interior design services?
While we specialize in providing high-quality decor pieces, we do not offer full interior design services. However, our team is always happy to provide advice on selecting decor that complements your space.

13. Are there any care instructions for your other decor items?
Each product comes with specific care instructions. 

14. How do I know which decor style is right for my home?
Our team can offer guidance on choosing decor based on your personal preferences and the theme or vibe of your space. Feel free to reach out for personalized suggestions.

15. Can I collaborate with Timberkala for a special project or event?
Yes, we are open to collaborations! Whether you’re hosting an event or working on a special project, feel free to contact us, and we’ll work with you to provide decor items that fit your needs.